Scammers are using fake customs fees to bait you into making a payment.
A highly effective phishing campaign impersonating customs authorities has been detected. Scammers use false notification of held packages to harvest your credit card details.
Decision1 monitoring systems have identified a coordinated phishing wave masquerading as customs payment requests. These emails claim that a package is being held and require a small payment for delivery. This tactic is designed to pressure you into providing personal and financial information to a fraudulent portal. We want to remind you that scammers often use timing and high-pressure situations to bypass your caution.
Source: Decision1 Internal Intelligence
The domain the message claims to be from. Fresh registrations and known-bad reputations are the strongest technical tells of a spoofed sender.
See what a genuine NZ Customs message looks like, the real sender domain, the real link destination, and where to report a fake.